At Digora, we strive to ensure that your bed purchase reaches you safely and in a timely manner. Please read our shipping policy carefully to understand how we handle orders and deliveries.
1. Handling Time
- All orders are processed within 1-3 business days after payment is confirmed.
- You will receive a confirmation email with your order details and tracking information once your order has been shipped.
2. Shipping Times
Once your order has been processed and shipped, the estimated delivery time to your location is 7-15 business days. Delivery times may vary depending on your location and external factors, such as customs delays or carrier issues.
3. Shipping Costs
Shipping fees are calculated at checkout based on your delivery address. Any applicable duties, taxes, or customs fees are the responsibility of the customer and are not included in the shipping costs.
4. Shipping Carriers
We work with trusted shipping carriers to deliver your orders efficiently. The carrier used will depend on your location and the size of the order. You will receive tracking details as soon as your order is dispatched.
5. Delivery Issues
If your order has not arrived within the expected delivery window, please contact our support team at support@digora.shop or call us at +17123446721. We will investigate the issue and provide updates on the delivery status.
6. Damaged or Lost Packages
In the unfortunate event that your package arrives damaged or is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your product.